Terms of sale

PREAMBLE
~ The photographs presented on our site are the most faithful representation possible of the products in the Lã nollin collections. However, all the products of our manufacture being shaped and decorated by hand, differences of forms, mass, colors and shades are inevitable and normal. Each Lã nollin article is unique. It is specified that the present conditions apply to the exclusion of all other conditions.


Identification of the parties

~ The present general conditions of sale are concluded on the one hand between Lã nollin, owner of the present online sales site, hereinafter referred to as "the seller" and on the other hand by any individual or legal entity wishing to make a purchase on the internet site www.lanollin.com, hereinafter referred to as "the buyer".
~ The use of the lanollin.com site implies full and complete acceptance of the general conditions of use described below. In order to respect any change in regulations, the seller reserves the right to modify at any time the general conditions of sale described below. Therefore, the applicable general terms and conditions of sale will be those in force at the time the order is placed by the buyer.


Article 1. Main characteristics of the articles

~ The essential characteristics of the goods and their respective prices are placed at the disposal of the purchaser on the Internet site of the salesman.
~ The purchaser certifies to have received a detail of the expenses of delivery as well as the methods of payment, delivery and execution of the contract. Any order placed by the buyer constitutes an acceptance of the prices and description of the products available for sale.
~ The parties agree that the illustrations or photos of the products offered for sale have no contractual value. The duration of validity of the offer of the Products as well as their prices is specified on the Internet site of the Salesman.


Article 2. Prices

~ The prices of our products are indicated in euros all inclusive of tax except share in the expenses of treatment and forwarding. The brackets of forwarding expenses include the packing.
~ The company Lã nollin reserves the right to modify its prices at any time. The products are invoiced on the basis of the tariffs in force at the time of the recording of the orders.
~ The products remain the property of the company Lã nollin until the complete payment of the price.

Article 3. Orders and payment

~ The conclusion of the sale contract between the purchaser and the salesman will be concluded according to the stages and methods described in this article.
~ The purchaser can place an order via the Internet site: www.lanollin.com or by e-mail: johanna.lanollin@gmail.com
~ The purchaser will be able to consult the information on the characteristics of the product(s), then to make the choice of the product(s); he will have to read the information placed at his disposal on the methods of payment and delivery and to fill the information which will be required of him. In accordance with Article 1316-1 of the French Civil Code, the information provided by the Buyer when entering the information related to his or her Order shall be binding. The shall in no way be held responsible for any typing errors made by the client as concerns, notably, the recipients shipping address and/or telephone number as well as any delays or total hindrance to ship the Products ordered. Finally, in order to validate the order, the client must read and accept the Terms and Conditions. The price invoiced to the buyer is the one indicated on the confirmation of the Order sent by e-mail by the seller.
~ The seller reserves the right to refuse or cancel any Order from a buyer, in particular in the event of insolvency of the said buyer or in the event of a failure to pay for the Order concerned, a previous delivery or a dispute relating to the payment of a subsequent order.
~ The seller reserves the right not to register a payment or not to confirm an order, for any reason whatsoever, for example in the event of supply difficulties for a product or following the observation of a difficulty concerning the order received. In this case, it will inform the buyer by e-mail. If the payment of the Order is not received within seven days after placing it, the seller will cancel the Order, after having informed the buyer by email.
~ The buyer can pay for his Order by credit card or Paypal account. The payment of the order price by the Customer validates the sales contract.

Article 4. Delivery

~ The shipping and delivery costs are mentioned on the order summary. They are charged to the buyer.
~ In the event of order towards a country other than metropolitan France the purchaser is the importer of the products concerned. For all the products dispatched except European Union and DOM-TOM, the price will be calculated net of tax automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company Lã nollin. They will be at your charge and are your entire responsibility, both in terms of declaration and payment to the competent authorities and organizations in your country. We advise you to inquire about these aspects with your local authorities.
~ The products are delivered to the address of delivery which was indicated at the time of the order.
With regard to the artisanal activity of the Salesman, the orders will be treated and dispatched as quickly as possible and within a maximum time of 2 weeks. In addition to this period, the carrier in charge of the delivery will have to wait.


Article 5. Shipments

~ At the expedition of each order, the buyer will be informed by e-mail.
The Seller subcontracts his deliveries with La Poste and Mondial Relay.
~ In case of delay of expedition due to the Seller, the customer will be informed by mail and will be able to exercise a right of retraction.
~ In the event of delay of delivery, the Customer has the possibility of solving the contract in the conditions and methods defined in the Article L 138-2 of the Code of consumption. The Vendor shall then proceed to the reimbursement of the product and the "outward" costs under the conditions of Article L 138-3 of the Consumer Code.
~ In the case where the parcel must be sent back to the buyer because of an incorrect or incomplete delivery address, all the expenses generated will be charged to the buyer.


Article 5. Right of retraction

~ In accordance with the article L. 121-20 of the Code of consumption, the purchaser has a fourteen clear days deadline to exert his right of retractation without having to justify reasons nor to pay penalties, with the exception, if necessary, of the expenses of return. The period mentioned in this article runs from the receipt of the product by the buyer. The right of withdrawal can be exercised by contacting the Seller by e-mail.
~ In the event of exercise of the right of retractation, the Salesman will proceed to the refunding of the order within 14 clear days with reception of the product turned over by the purchaser. The returns of product are to be carried out in their packing of origin. The Seller will proceed to their refunding only after verification of the good condition of the product.

Article 7. Guarantees

~ In accordance with the legal provisions, the Salesman is held with the following guarantees:
guarantee on the hidden defects of the product and conformity of the product compared to the essential characteristics mentioned at the time of the sale. If a report of defect relating to one of these two obligations comes to be made by the purchaser, the Salesman proceeds to the exchange or the refunding of the amount of the product concerned according to the means of payment chosen by the purchaser.
~ Within this framework, any request for exchange or refund must be carried out within 30 days as from the reception of the order by the purchaser, by email: johanna.lanollin@gmail.com.
The load of the proof returns to the Salesman. The buyer can also claim the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code. The Seller reminds that the buyer can choose between the replacement of the good subject to possibility or its refund.


Article 8. Responsibilities

~ The salesman could not be held for person in charge of the damage of any nature, so much material, that immaterial or physical, which could result from a bad operation or a bad use of the ordered Products.
~ The liability of the shall in any event be limited to the amount of the Sales Order.
~ In the event of difficulties in the accomplishment of this contract, the purchaser and the salesman reserve the possibility, before any action in justice, of seeking a friendly solution.


Article 9. Confidentiality

~ The information of the personal information collected at the ends of the remote sale is obligatory, this information being essential to the good treatment and routing of the Orders and the establishment of the invoices and the contracts of guarantee.
~ All information collected by the Vendor from the Buyer shall be kept confidential by the Vendor. The latter undertakes not to communicate this information to a third party.


Article 10. Applicable law

~ All the clauses appearing in the present general conditions of sale, as well as all the operations of purchase and sale which are aimed there, will be subjected to the French law. In the event of litigation, the customer will be able to seize the court of Trade or Instance qualified.

Retraction form

For the attention of Lã nollin
290 route du Mollard38140 Saint Blaise du Buis
johanna.lanollin@gmail.com


I hereby notify you of my withdrawal from the contract for the sale of the good(s)

Ordered on ........../........../..........
Received on ........../........../..........

Name and first name :
Address:
Mail:
Telephone:

Date and signature: